Support

The overlay never appears during a draft

Nine times in ten this is Detailed Logs. Arena writes the log MoxMind reads only when it is switched on: Settings (the gear, top right) → Account → Detailed Logs (Plugin Support), then restart Arena. The full walk-through is on the download page.

It grades nothing on a Mac

macOS needs to let MoxMind see the screen: System Settings → Privacy & Security → Screen Recording, switch MoxMind on, then quit and reopen it. The permission only takes effect on a fresh launch.

A pack was missed, or a draft was graded but the deck never built

An event is one credit whether or not every pack was graded, and the deck build is cached, so building again costs nothing. If an event was charged and gave you nothing usable, write to us with the date and we will put the credit back.

The phone app cannot read my Sealed pool

Lay the cards in rows, each card overlapping the one above so only the name and mana cost show, and shoot straight down in even light. Several photos of a few rows each read better than one of the whole pool. Whatever it reads is shown as a list you can correct, and nothing is spent until you press Build.

I want to change or close my account

Plans, billing and password are on your account page. Closing your account is at the bottom of it, and in the phone app under Account. It cancels your subscription, signs out every device, and removes what identifies you.